Support, entirely in writing.
Every inquiry to Edvise is handled in writing and answered within one business day. There is no phone line, no live chat, and no call to schedule — just a clear, documented response from our team.
A one-business-day written response.
Whether you're asking about a request already in progress, a question about a category, or general information about the exchange, our team responds in writing within one business day.
- Every inquiry receives a written response within one business day of submission.
- Responses come from our support team by email, with a clear record you can refer back to.
- Complex requests may take longer to resolve fully, but you will hear from us in writing within one business day regardless.
No calls, no chat, no scheduling — by design.
Edvise is built to be async-first at every touchpoint, including support. That means a few things you won't find on this site:
No phone support
We don't publish a phone number or take support calls. Every question comes to us in writing and is answered in writing.
No live chat
There is no chat widget on this site. We'd rather give you a considered written answer than a rushed real-time one.
No demo scheduling
We don't book calls or demos, for support or for sourcing. If something requires more detail, we'll follow up in writing.
Reach our support team by email.
For account questions, help with an existing request, or general inquiries, write to us directly and we'll respond within one business day.
| Inquiry type | Where to write |
|---|---|
| General questions about Edvise | support@edvisesolutions.com |
| Help with an active request | support@edvisesolutions.com |
| Waitlist & access questions | Join the waitlist |
| Provider inquiries | providers@edvisesolutions.com |
Join the waitlist to get started.
Leave your email and we'll follow up in writing as access opens for your institution.